Terms and Conditions
All Jewellery and Watches will have a security tag and code attached. This tag needs to remain on the item and intact for the item to be valid for a full refund if you need to return the item it needs to be received back in original condition.
For Hygiene reasons we are unable to offer returns or exchanges on earrings, headbands, hair combs, hair clips & tiaras.
Refunds will be issued within 3-5 working days once the item has been received.
We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange. We are unable to refund postage.
Personalised items are non-returnable. Earrings are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
If a full refund is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. we will process the refund due to you as soon as possible within 3-5 working days.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.